BTS PTD ON STAGE Official Image Picket

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

We are NOT RESPONSIBLE for any missing, lost, and returned package(s) due to incorrect address, stolen package(s) due to absence at the time of delivery, and other reasons caused by customers. If you want to resend the returned package(s), you will be responsible for the shipping charges.

All packages come with a tracking number via UPS and USPS. We are NOT LIABLE for packages once UPS and USPS received and delivered them as shown in the tracking history.

Place separate orders for pre-order and in-stock items. Otherwise, the in-stock items will wait for the pre-order items to become available to be shipped together as one order.

Pre-order items release date may be changed or delayed by the manufacturer for some reasons.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

Free local delivery available for orders over $100 (Reno and Sparks area only). We charge $7 for orders under $100. No delivery during winter season.

Local deliveries are made from 4:00pm-6:00pm (PST) on weekdays, Monday through Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day and time of our arrival.